Effective Date: 01-Oct-2024
At Deshi Mart, we strive to provide you with high-quality products and excellent service. If for any reason you are not satisfied with your purchase, please review our return and refund policy below.
1. Return Period
- You have 7 days from the date of delivery to initiate a return for eligible items.
2. Eligibility for Returns
- To qualify for a return, items must:
- Be unused and in their original condition.
- Be in the original packaging with all tags and labels intact.
- Not be perishable items such as fresh produce, meats, or frozen goods, which cannot be returned.
3. Items Not Eligible for Return
- Please note that the following items are non-returnable:
- Fresh or frozen items
- Opened or used products
- Gift cards
4. Return Process
- To start the return process:
- Contact our customer service at [your contact information] within 7 days of receiving your order.
- Provide your order number and details of the items you wish to return.
- We will review your request and provide you with instructions for returning the items.
5. Shipping Costs
- Please be aware that shipping costs are not refundable. This applies to the initial shipping charges incurred when you placed your order, even if you are returning only one item from a multi-item order.
- You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
6. Refunds
- Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
- If approved, we will process your refund to the original payment method used for the purchase.
- Please allow up to [insert time frame, e.g., 7-10 business days] for the refund to appear in your account after it has been processed.
7. Contact Us
- If you have any questions about your return or need assistance, please do not hesitate to contact us at [email protected]. Our customer service team is here to help!
